What Happens To My Call?

The system will route your call to the appropriate 911 Communications Center. The call-taker will ask why you are calling. If necessary, your call may be transferred to another communications center. You will be asked for your name, telephone number, and address, to verify that the data on the screen is correct. You will be asked to describe the nature of the emergency or situation. You may be transferred to another line if the situation is not an emergency. Stay calm and answer the call-taker's questions, and the call-taker will assess the situation. The communications center will then determine an appropriate response. Be sure to stay on the line and do not hang up until the call-taker tells you to do so. Only hang up if your safety is threatened.